SHIPPING
We offer free worldwide shipping on all orders placed on full priced items.
Orders will be sent within 1 business day via Express Post (Australia) or DHL Express (New Zealand, USA + rest of world)
You will receive tracking details via email.
We do not ship to Mexico or Brazil as DHL or UPS can not guarantee parcels will arrive
Transit times vary and can be estimated once your item has been dispatched.
Please allow up to 2 days processing during sale and peak periods.
Please note that orders shipped outside of Australia may incur additional import taxes and duties relevant to your home country.
Childe is not responsible for these so please be aware of possible charges that you may incur from your home country customs officials.
RETURNS
We hope you love your CHILDE but if somethings not right you may return your eyewear within 14 days for a refund.
Proof of purchase with an explanation or photo of the issue must be submitted to customer service childe@childe.co or jon@childe.co for an RA (return authority) number
Please note CHILDE reserves the right to authorise and approve all warranty claims.
To return your CHILDE -
Firstly please advise us of the issue or your return to our customer service childe@childe.co or jon@childe.co for an Return Authority RA number
Childe will issue you an RA number for your return or warranty claim and also advise where to ship your return to our Sydney or Byron Bay locations
Return shipping costs are covered by you, the sender.
The CHILDE Eyewear and original packaging must be in 100% condition for a full refund.
Please return the product with your full contact details displayed including name, address, phone number and the RA number
We will refund or replace your CHILDE as soon as possible.
TRY WITH MIRRA
When your order is delivered, you will have 4 days to try on your items. You will be sent a link to your Customer Portal to complete the order.
You will only be charged for the items you decide to keep. If you need to return anything, we will provide you with a return label for you take to the post office within three days.
If all items from the order are returned, a $10 Try Service fee will be applicable. Available in Australia only.
Enjoy your CHILDE
Have a great day today
Love CHILDE
