SHIPPING

CHILDE offersfree worldwide shipping on all full-priced orders.

All domestic and international orders are shipped viaAustralia Post and include tracking. Once your order has been dispatched, you will receive your tracking details by email.

Australia

Orders are generally dispatched within1 business day and sent via Australia Post.

International

International orders are shipped viaAustralia Post International. Delivery times vary depending on your destination and will be estimated once your order has been dispatched.

Please note that international orders may be subject toimport duties, taxes or customs charges imposed by the destination country. These charges are the responsibility of the customer and are not controlled or collected by CHILDE.

Please allow up to2 business days for processing during sale periods, product launches and other peak periods.

RETURNS

We hope you love your CHILDE. If something isn't quite right, eligible Australian purchases may be returned within30 days of delivery for a refund.

Before returning any item, please contact us atchilde@childe.co with your order details and reason for return. We will provide you with aReturn Authority (RA) number and instructions for returning your eyewear.

Australian Change-of-Mind Returns

For change-of-mind returns:

• Items must be returned within 30 days of delivery.

• Eyewear, case, packaging and all included items must be returned inoriginal, unused and 100% saleable condition.

• Return shipping costs are the responsibility of the customer.

• Your name, contact details and RA number must be included with the return.

Once your return has been received and approved, we will process your refund as soon as possible.

International Change-of-Mind Returns

Due to thehigh cost of international freight, duties and customs charges, CHILDE does not accept international returns or exchanges for change of mind.

Please choose carefully when ordering internationally. If you would like help selecting a frame, colour or lens before ordering, please contact us atchilde@childe.co and we'll be happy to help.

WARRANTY & FAULTY ITEMS

If you believe your CHILDE eyewear has a fault or warranty issue, please contactchilde@childe.co with your order details, an explanation of the issue and, where possible, photographs.

We will assess the claim and provide an RA number and return instructions where required.

CHILDE reserves the right to assess and approve warranty claims in accordance with our warranty terms and applicable consumer law.

Approved warranty claims will be repaired, replaced or otherwise resolved as appropriate.

TRY WITH MIRRA

Try With Mirra is available in Australia only.

Once your order is delivered, you will have4 days to try your eyewear at home. You will receive access to your Customer Portal, where you can choose which pairs you would like to keep.

You will only be charged for the items you decide to keep.

If you would like to return any items, a return shipping label will be provided. Returns must be lodged with Australia Post within3 days of completing your selection.

If all items from your Try With Mirra order are returned, a$10 Try Service fee applies.

Enjoy your CHILDE.

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